Shipping policy
Shipping From Istanbul
All orders ship directly from our workshop in Istanbul, Türkiye, via FedEx. We do not ship to PO boxes. Please provide a complete street address at checkout.
Processing Time
Orders are prepared and shipped within 2–5 business days, unless a different timeframe appears on the product page. Made-to-order and customized items may require additional time.
If we cannot ship within the stated timeframe, we will contact you with an updated estimate and the option to cancel for a full refund before shipment.
Estimated Delivery Time
FedEx delivery takes an estimated 4–7 business days after shipment. Processing time is additional.
Delivery estimates are not guaranteed. Customs clearance, holidays, weather, and carrier disruptions may cause delays.
Shipping Rates
| Order total | FedEx shipping |
|---|---|
| Under $150 | $20 USD |
| $150 or more | Free |
The free-shipping threshold is calculated after discounts and excludes shipping charges.
Taxes, Duties & Customs
Taxes, import duties, and customs clearance charges are included in your checkout total. No additional payment is due at delivery.
If FedEx requests an additional payment, contact us before paying.
Tracking
You will receive an email with your FedEx tracking number when your order ships. Please allow 2–3 business days for initial tracking updates.
Orders containing multiple items may arrive in separate packages. Tracking details will be provided for each shipment.
Address Accuracy
Please check your shipping address before completing your order. We cannot deliver to PO boxes.
If you need to correct your address, contact us immediately. Changes may be possible before shipment but cannot be promised once your order is being processed.
Additional charges caused by an incorrect or incomplete address will be explained before any reshipment is arranged.
Delivery Problems
If your package has not arrived within the estimated delivery window, tracking stops updating, or a package marked delivered cannot be located, email us with your order number.
We will investigate with FedEx and work with you on an appropriate resolution. Please contact us before refusing delivery or arranging a return shipment.